Rights and Obligations
Privacy policy
As part of our services, we process your personal data in the file that we create. We apply the privacy guidelines of the General Data Protection Regulation (AVG). We are bound by confidentiality and will not inform third parties without your consent about your treatment with us.
The GDPR is the new law for the protection of privacy and personal data. Under this law, an organization that works with personal data has certain obligations and the person whose data it is has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are stated, among other things, in the Medical Treatment Agreement Act (WGBO). This privacy regulation is intended to inform you about your rights and our obligations that apply under the GDPR and the WGBO.
Zelf in Relatie is responsible for the processing of personal data as shown in this privacy statement. Personal data is processed with care and in accordance with the requirements of the General Data Protection Regulation (GDPR) as of May 25, 2018.
For proper treatment, it is necessary for us, as your treating therapist, to create a file. This is also a legal obligation imposed by the Medical Treatment Contracts Act (WGBO/Wkkgz). Your file contains notes about your health status and information about the examinations and treatments performed.
The file also contains information necessary for your treatment that we, with your explicit consent, have requested from another healthcare provider, such as your general practitioner.
We do our best to protect your privacy. This means, among other things, that we:
- Handle your personal and medical data with care,
- Ensure that unauthorized persons do not have access to your data.
As your treating therapists, we are the only ones who have access to the data in your file.
We are legally bound by confidentiality (medical confidentiality).
The data from your file may also be used for the following purposes:
- To inform other healthcare providers, for example, when therapy has been completed or when referring to another practitioner. This is only done with your explicit (written) consent.
- For use as a substitute during the absence of (one of) our therapists.
- For anonymized use during peer review.
- A small portion of the data from your file is used for financial administration, so that we or our administrator can issue an invoice.
If we wish to use your data for any other reason, we will first inform you and explicitly request your consent.
You have the right to access your client file at any time.
You also have the right to have your data deleted at any time.
The data in your client file will be retained for 20 years, as required by law (WGBO).
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Quality
We are part of the following professional associations:
NVRG (Dutch Associaton for Couples and Family Therapy)
The NVRG is an association of psychotherapists that promotes the quality of Couples Therapy and Family Therapy. The NVRG also supervises the quality of the training given to couples therapists and family therapists. Furthermore the NVRG deals with the scientific developments of the profession of couples therapy and family therapy.
NVPA (Dutch Association of Psychologists, Psychosocial Therapists and Agogues)
The objective of the NVPA is to ensure Dutch consumers, through its quality policy, that the consultations and treatments provided have official recognition in which quality and professionalism comes first.
RBCZ (Registry of Complementary health Care Practitioners)
The RBCZ association registers and certifies therapists in the complementary health care. This provides clear guidelines for therapists and clients. RBCZ protects the interests of both parties, and acts as a trusted intermediary between professional associations and health insurance providers.
Claims
If you are unhappy with your treatment, you must first speak to the treatment provider. If this does not lead to a satisfactory result, you can contact the associations: NVRG or NVPA. If you wish to submit a complaint, you can contact the complaints officer of the SCAG disputes committee to which we are affiliated.
